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Guarantee & Returns


At we want our customers to be satisfied with their purchase.

We offer a money back guarantee on your purchase if you are not entirely satisfied.

You may return your purchase to us (with a Return Authorization Number) within 30 days of receiving your order and we will gladly refund the purchase price of the product (not including shipping charges).

Certain items are not returnable such as special orders and items cut to order (rope, wire etc). Special order items are not refundable (Items which we do not stock and you requested us to order in for you). Paper products such as books and charts are not returnable. Software which has been opened is not returnable.

To get instructions on returning merchandise you must first receive a Return Authorization Number.

Please visit our Return Authorization page and complete the form and you will receive an email reply containing return instructions.

During the Holidays, gifts purchased from Nov 15 have an extended return period to Jan 5th. 

While our goal is a 100% error-free website, we do not guarantee that any material or other content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order.

We reserve the right to revoke any stated offer, to update content and materials on our site and to correct any errors, inaccuracies or omissions at any time without notice.

We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged.

If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.



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