At Binnacle.com we want our customers to be satisfied with their purchase.

We offer a money back guarantee on your purchase if you are not entirely satisfied.

You may return your purchase to us (with a return authorization number) within 30 days of receiving your order and we will gladly refund the purchase price of the product (not including shipping charges).
Certain items are not returnable such as special orders and items cut to order (rope). Special order items are not refundable (Items which we do not stock and you requested us to order in for you)

To get instructions on returning merchandise you must first receive a return authorization number.

Please visit our Return Authorization page and complete the form and you will receive an email reply containing return instructions.

For Christmas gifts we will extend the return period to 45 days from date of invoice.